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Urbis - Gent

Laurent Delvauxstraat 2, 9000 Gent

Urbis - Gent Intro

Urbis - Gent is een makelaarskantoor dat deel uitmaakt van Urbis. Ze behalen een klanttevredenheidsscore van 8.7 op 10, gebaseerd op 126 HouseMatch beoordelingen.

Urbis - Gent beoordelingen

Lack of communication and poor customer service

Uliana K.
Onbekend woningtype
Niet geverifieerde transactie
Onbekende locatie
Onbekende makelaars

In mid-December, we applied to view an apartment in Antwerp on Linkeroever. A few days later, we called the office and were told to register on the website. Since we had already registered, we were advised to wait for a response. After several days, we called again, but this time received no answer. Understanding that the holiday season was approaching, we visited the Linkeroever office in person on January 6. The receptionist listened to us, took note of our contact details, the apartment we were interested in, and requested all our documents—practically everything except a blood test. We promptly sent all the required documents and were told that someone from the agency would contact us on January 8 to clarify everything and provide either a positive or negative response. Today is January 14, and we still haven't received any feedback. Can we understand whether your agency is genuinely interested in renting out apartments? There seems to be no customer focus whatsoever. After waiting for a month, we asked about our application, only to hear, "Oh, sorry, we have too many applications, and yours got lost." How is this acceptable? We waited, and yet our application was simply lost.

Appartement gehuurd in Antwerpen

Sahin Y. , Huurder
Appartement in Antwerpen
Geverifieerde transactie
Urbis - Gent
Onbekende makelaars

Beste Pascal, Hartelijk dank voor je hulp en jou professionaliteit. Alles in orde.

Vriendelijke en behulpzame service van Pascal bij Urbis

Ruth J. , Huurder
Appartement in Antwerpen
Geverifieerde transactie
Urbis - Gent
Onbekende makelaars

Pascal is een mega vriendelijke en vlotte man die ons zo intens geholpen heeft bij elke stap. Erg begaan met zijn cliënteel. Zeer tevreden over Urbis.

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