Google beoordeling
Disappointing experience with Provas Immo (contact: Ann). The apartment was promised to be cleaned before move-in, but it wasn’t (dishwasher full, fridge not emptied, and floors dirty). When we pointed this our, Provas shifted responsibility to the owner, and we had to clean everything ourselves. Later, when relocating abroad, we agreed with the owner that our deposit would be refunded minus reasonable admin fees if we found a new tenant. After we did, Provas unexpectedly charged €1,250 instead of the €250 previously mentioned and delayed the refund for over two months. We only received it after the owner personally intervened. Not recommended due to poor communication and lack of professionalism.
