Provas Immo Management - Antwerpen

Disappointing experience with Provas Immo (contact: Ann). The apartment was promised to be cleaned before move-in, but it wasn’t (dishwasher full, fridge not emptied, and floors dirty). When we pointed this our, Provas shifted responsibility to the owner, and we had to clean everything ourselves. Later, when relocating abroad, we agreed with the owner that our deposit would be refunded minus reasonable admin fees if we found a new tenant. After we did, Provas unexpectedly charged €1,250 instead of the €250 previously mentioned and delayed the refund for over two months. We only received it after the owner personally intervened. Not recommended due to poor communication and lack of professionalism.

Me and my wife bought our first appartment with Provas (represented by Sofie). From start to finish it was a great experience, every step of the process was made clear to us, Sofie was always extremely kind and responsive to all our questions and we felt safe and assured through the whole process. All the documents for the apartment were provided to us in time, well organized and structured. Provas made a big difference in our experience of buying, sometimes you can forget how happy of a moment it is when you're lost in paperwork, but for us it was surely not the case. We sincerely recommend Provas and would definitely make business with them again in the future. Thanks Sofie!