Nathalie Cousin - Genval

The room was spacious, which we appreciated. However, we had booked a package that included late check-out and a one-hour spa session. Unfortunately, we were informed upon arrival that late check-out was not possible due to high occupancy the following day. Additionally, we were unable to use the spa because advance booking was required—something that was not clearly communicated beforehand. This was disappointing, as the package did not deliver the full experience promised.