Avis Google
I wanted to order in a local shop I could have bought on-line but wanted to support shops and hoped for service! The tools section at ITS is excellent, the cloths section is unprofessional the staff there don't care if they waste your time they say they will call you when orders come in but they don't, when you call them as you haven't heard anything they tell you your order is ready to collect then when you get there you realize they haven't checked it and it isn't complete, when I finally got my order they gave me the wrong paperwork to pay! At no point did they apologize the lady "in charge" wanted to ignore me and put the blame on her admittedly inept employee and when I pointed out she is the boss and should have responsibility she said she was too busy to control what her staff do. Still never got a sorry! No customer care FURTHER TO YOUR RESPONSE! YOU CLAIM YOU CALLED ME AND RESOLVED THIS ISSUE YOU DID NOT CALL ME ABOUT THE LACK OF CUSTOMER CARE, THE MANAGEMENT STRUCTURE OF YOUR COMPANY IS OF NO INTEREST TO ME THE LADY AT THE DESK WHO TELLS THE MALE STAFF MEMBER WHAT TO DO TAKES NO RESPONSIBILITY FOR THE LACK OF SERVICE THE DEPARTMENT PROVIDES. I HAVE A BUSINESS THEY WASTED MY TIME WHEN THEY TOLD ME MY ORDER WAS COMPLETE AND I SHOULD COME IN THEY HADNT CHECKED THE ORDER IT WAS NOT CORRECT THEY NEVER APOLOGISED AND MESSED ME AROUND FURTHER WHEN THE ORDER WAS FINALLY CORRECT BY GIVING ME TGE WRONG PAPERWORK TO CHECK OUT AGAIN WHEN I HAD TO GO BACK TO GET THAT FIXED SHE SAID IT WASNT HER FAULT IT WAS THE GUY, AS A CUSTOMER I SEE ITS AS A COMPANY NOT INDIVIDUALS SHE NEEDS TO REPRESENT NOT BLAME OTHERS NOT GOOD ENOUGH ANS YOUR REPLY WAS SARCASTIC TRYING TO MAKE LIGHT OF THE TIME YOU WASTED……..MY TIME