Immo Geernaert - NV Guido Geernaert - Damme

My partner and I just left this location, which I should add that we frequent at least once a week. I've never been so disappointed in the preparation, care, and follow up service taken with my order. The server took my order, without the assistance of the ordering tablet, which resulted in my order being incorrect. He apologized and while I waited for the correct order, my partner finished his entire meal. Once my order arrived, the fries were cold, as many others have previously concurred; however the biggest issue is that the burger was raw. The entire middle and very close to the perimeter of the burger was completely raw and cold. My partner and I were in complete shock and what's even more shocking was that we told the server and he didn't do anything. We were also charged full price and as you can clearly see in the photos, the meat is very very pink. Extremely unfortunate and unbelievable experience. You can experience better: quality, service, and overall dining experience at the establishment across the road.

This is one of the worst if not the worst, Goiko branches in Spain, the servers here are rude and clueless, it’s the third time I ask them to redeem a Friends with Benefits offer which I get to my email and they tell me that, that’s not how it works and give me wrong information until I insist and show them the email letter by letter, no apologies or anything. Customer service skills are rock bottom here, was close enough to ask for “Hoja de reclamaciones” for being the third time I find the waiters with such attitude and insisting on things they were wrong about, not talking about the time where I had to almost beg them to pay for my meal with all the points that I had accumulated and that it was completely valid but they were just clueless. Go somewhere else, better quality meal, probably cheaper price and way better service.

(Translated by Google) Good attention and excellent food. We have been in the Petsfriendy area with my dog ​​and excellent 😍 (Original) Buena atención y comida excelente. Hemos estado en la zona de Petsfriendy con mi perro y excelente 😍