Nextdoor agency - Ixelles

I was already living in the apartment since May 2024, but because the apartment had been sold to a new owner, I had to redo the entire process. There were multiple problems. The contract was sent late (14/04) and after I sent it back with comments I did not received any follow up until the 30/04 (contract starting 01/05) in spite of sending multiple reminders. I asked a lawyer at my work to review the contract and he raised many concerns and noticed multiple clauses not aligned With the current Belgian law (namely, article 1724 and 1728, for example, amongst others such as 12% interest rate). I also double checked myself with the Belgian code. When I mentioned these points and finally received a reply I felt like I was “making trouble." Another lawyer reviewed the contract and said the same things. All this left me in the apartment without a contract till I decided to give up (I was afraid to be asked to leave) and sign the contract (07/05) as it was in spite of my request to at least add a clause that ambiguities in the contract would be interpreted in line with the Civil Code. With Regard to the fire insurance, since I was already in the flat with no coverage I accepted the one offered by the company, the agency put the wrong address of origin so the documents (fire insurance and deposit) carry the information about me. I hope this will not cause me issues in the future. I would’ve preferred to get my own insurance but because I had already been in the flat I wanted to get that done as soon as possible not to occur into liability issues. Transferring the utilities also took long time. I'm still waiting for the water transfer to my name although I sent multiple reminders and it’s not clear if I even have to take it to my name (or included in the “common expenses”). I was not notified when the eted-de-lieux would’ve took place and only informs the night before. Moreover, I still have not received a finalized version of that even tho I already payed and I already provided feedback. My contact person at the Nextdoor agency was Laura. She was friendly and easy to reach and understanding when I raised my concerns. Overall the entire situation caused a lot of stress.

Je suis contente de cette agence et du service. Tout s’est déroulé parfaitement. L’accompagnement a été au top, le processus fluide, et je me suis sentie soutenue à chaque étape. Je n'ai rien a reprocher.

Great cooperation throughout the whole process. Great availability and flexibility.

Je suis vraiment très satisfait du travail d'Amaury et de Pierre. Ils m'ont tous les deux assisté correctement dans le processus de vente de ma propriété. J'ai pu leur poser toutes mes questions et ils ont toujours été disponibles et joignables. Un excellent travail a été fait, je n'ai rien à redire. La propriété a été vendue en un clin d'œil et le processus a été achevé en un rien de temps. Tout cela pour un prix de vente très correct. Des gens très sympathiques et adorables, j'ai apprécié de travailler avec eux.

Dans l'ensemble, je suis satisfait car j'ai pu acheter le bien que je souhaitais. Ceci avec l'aide d'Amaury, qui a été très gentil et qui nous a suivis. J'ai quelques points à améliorer, par exemple j'ai trouvé que la communication autour des documents aurait pu être meilleure et la communication interne peut-être aussi. J'ai toujours pu poser mes questions, mais malheureusement je n'ai pas toujours obtenu de réponse, ce qui est dommage. En fin de compte, j'ai pu mener à bien le processus, et c'est ce qui était le plus important.