Expertym - Woluwe-Saint-Pierre

We had an extremely negative experience with Expertym during the entrée état des lieux of our apartment on August 15, 2024. That day, due to a faulty and worn-out lock, we were trapped inside the apartment for over 5 hours without food or water. The police and a locksmith had to intervene to get us out, and this was officially documented as a pre-existing issue. During this distressing situation (which even caused a panic attack), the representative from Expertym, Mr. Federico Chabert, insisted on proceeding with the état des lieux inspection while we were still locked inside, instead of showing any empathy or support. To make matters worse, Expertym later tried to charge us an additional fee for rescheduling the inspection — even though the situation was clearly out of our control. The report itself was sent to us only after significant delay and repeated reminders. This company demonstrated a shocking lack of professionalism, empathy, and basic decency. We absolutely do not recommend using them for any état des lieux. There are far more reliable and respectful alternatives available.

My experience with this company has been extremely negative. During the check-in inspection, I noticed a serious lack of professionalism and the fact that the company seemed to be colluding with the real estate agency. For the check-out inspection, I protected myself by proposing another expert and refusing to use Expertym. I would like to point out that this is a tenant’s right: you can refuse the expert proposed, just as I did. With Expertym, I unfortunately had to deal with an extremely unpleasant «expert», whose attitude was aggressive and threatening. It was a terrible experience that left a mark on me, so I strongly advise all tenants to politely refuse this company for their check-in/check-out inspections. It is your right :)

Service professionnel, rapide et très efficace!